Privacy Policy

B.Smart Consultants (“B’Smart”, “we”, “our” or “us”) respects your privacy and is committed to protecting thepersonal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visitour website, submit an enquiry, complete a lead form, contact us through social media, or use oureducation and migration consultation services.

1. About B’Smart

B’Smart provides education consultation, student visa support, migration-related services and pathwayplanning for people who wish to study, work or migrate to Australia.

Our contact details are:

Email: admin@bsmartedu.com

Phone: 0403 732 643 / 0433 818 667

Address: Level 6, 175 Collins Street, Melbourne VIC 3000, Australia

Additional office: Suite 634, Reserve Bank Building, 111 Macquarie Street, Hobart TAS 7000, Australia

2. Information We Collect

We may collect personal information that you provide directly to us, including but not limited to:

Full name
Phone number
Email address
Current location or city/state
Current visa type or visa status
Visa expiry timeline
Education background
Work experience
Course or study interests
Preferred pathway or consultation needs
Information submitted through our website forms, Meta lead forms, Messenger, WhatsApp, email,phone calls or consultation bookings

We may also collect technical information when you visit our website, such as browser type, deviceinformation, pages visited and general usage data.

3. How We Collect Information

We collect personal information when you:

Submit an enquiry on our website
Request a consultation
Complete a Meta/Facebook/Instagram lead form
Contact us through Messenger, WhatsApp, WeChat, email or phone
Attend a consultation with our team
Provide documents or details for education or visa-related support
Interact with our social media pages or advertisements

4. How We Use Your Information

We may use your personal information to:

Contact you about your enquiry
Understand your education, visa or pathway needs
Provide consultation and support services
Suggest suitable study options, courses, schools or universities
Assist with education and visa-related processes where applicable
Follow up on your consultation or application progress
Improve our website, advertising and customer service
Send relevant updates or information about our services
Comply with legal, regulatory or professional obligations

We do not guarantee any visa, migration or permanent residency outcome. Any information or consultationprovided is based on the information available at the time and may depend on your individualcircumstances and relevant regulations.

5. Disclosure of Personal Information

We may disclose your personal information to relevant third parties where necessary to provide ourservices, including:

Education providers, schools, colleges or universities
Registered migration agents or authorised professionals
Insurance providers, where relevant
Government departments or agencies, where required
Technology, CRM, advertising, analytics or communication service providers
Professional advisers, where necessary

We will only disclose information where it is reasonably necessary for our services, where you haveprovided consent, or where required or permitted by law.

6. Use of Meta Lead Forms and Advertising

If you submit your information through a Facebook or Instagram lead form, your information will becollected by Meta and shared with B’Smart for the purpose of responding to your enquiry.

We may use the information you submit to contact you through phone, email, Messenger, WhatsApp orother communication channels you provide.

You should also review Meta’s own privacy terms and settings to understand how Meta collects and handlesyour information.

7. Cookies and Website Analytics

Our website may use cookies, analytics tools or similar technologies to understand website traffic, improveuser experience and measure advertising performance.

You may disable cookies through your browser settings, but some website functions may not work properlyif cookies are disabled.

8. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss,unauthorised access, modification or disclosure.

Your information may be stored in secure digital systems, email platforms, CRM systems, advertisingplatforms or cloud-based storage used by B’Smart and our service providers.

However, no method of electronic transmission or storage is completely secure. We cannot guaranteeabsolute security of your information.

9. Access and Correction

You may request access to the personal information we hold about you. You may also ask us to correctinaccurate, outdated or incomplete information.

To request access or correction, please contact us at: admin@bsmartedu.com

We may need to verify your identity before processing your request.

10. Marketing Communications

We may use your contact details to send you information about our services, study options, visa-relatedupdates or consultation opportunities.

You may opt out of marketing communications at any time by contacting us or using the unsubscribeoption where available.

11. Overseas Disclosure

Some of our service providers, technology platforms or communication tools may store or processinformation outside Australia.

Where this occurs, we take reasonable steps to ensure that your personal information is handledappropriately.

12. Retention of Information

We keep your personal information only for as long as reasonably necessary for the purposes described inthis Privacy Policy, including consultation, service delivery, record keeping, legal or regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it.

13. Complaints

If you have any concerns about how we handle your personal information, please contact us first so we canreview and respond to your concern.

Email: admin@bsmartedu.com

We will aim to respond to privacy-related enquiries within a reasonable timeframe.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this pagewith a revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, pleasecontact:

B.Smart Consultants

Email: admin@bsmartedu.com

Phone: 0433 818 667